Refunds

All squared² subscriptions purchased through the iOS app are billed and processed by Apple, so refunds are issued by Apple, not by us - we do not have the ability to refund an App Store charge directly.

To request a refund from Apple:

1. Go to reportaproblem.apple.com and sign in with the Apple ID used to purchase.
2. Find the squared² subscription charge in your purchase history.
3. Select "Report a Problem," choose the reason that fits (for example, you did not mean to subscribe, or you were charged after canceling), and describe what happened.
4. Submit the request. Apple reviews and decides refund requests directly.

You can also request a refund from an iPhone or iPad: open Settings, tap your name, then Subscriptions, find squared², and follow the link to report a problem with your purchase history.

Canceling a subscription in Settings stops future renewals but does not by itself refund a past charge - use the steps above for that.

Web subscriptions, once billing is live, are processed by Stripe and billed directly by squared.engineering. Refund requests are reviewed case-by-case: email support@squared.engineering within 14 days of the charge, including the email on your account and the reason for the request, and we will review and get back to you.

Requests made outside the 14-day window are still welcome - we just cannot guarantee a refund for them and will look at each on its own merits.

Student-discounted plans follow the exact same refund process as the plan they discount - iOS purchases through Apple, web purchases through the steps above. There is no separate refund policy for student pricing.

The 14-day free trial does not require a credit card and is not a charge, so there is nothing to refund during the trial itself. If you are billed after a trial ends and want a refund, use whichever section above matches how you subscribed.